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Frequently asked questions

Below is a list of common questions. Click on the question to expand the answer.

General FAQs


CARE began in the United States in 1945 when it sent food parcels to Europe.

The name stood for 'Cooperative for American Remittances to Europe'. As CARE's activities broadened, this was changed to the 'Cooperative for Assistance and Relief Everywhere'.

Today the name is used in its own right rather than as an acronym.

In the UK, CARE's offices are located at CARE International UK, 9th Floor, 89 Albert Embankment, London, SE1 7TP - near Vauxhall station.

CARE is one of the world's largest independent relief and development organisations.

It currently works with some of the world's poorest people in more than 80 countries in Africa, Asia, Latin America, Middle East and Europe.

CARE International UK is one of the UK's leading overseas development agencies and is a registered charity (charity number 292506).

CARE receives funding from governments and bodies such as the European Union.

CARE began in the 1940s with a traditional approach to working overseas, by sending CARE packages to people who had limited access to these goods.

However, the work of international agencies such as CARE has evolved over time so that programmes are now designed in conjunction with the recipient country.

Apart from help in emergencies, projects now focus on transferring skills, knowledge and technology rather than goods.

At the centre of CARE's current work is an all-round understanding of people's capabilities and needs, rather than focusing on a single aspect.

CARE has also adopted what is known as rights-based approaches which put people’s human rights at the centre of all we do. It has developed programmes on the theme of governance, which enable people to increase the 'voice' they have in society.

This increases their ability to influence their own lives and campaign for change.For more information see the 'What we do' section of this website.

CARE International has 13 members who focus on different issues, which together form a complementary whole.

CARE International UK’s particular expertise is in urban development work, the private sector and conflict as well as our work on emergencies.

Find out more about our work in the 'What we do', 'Research and reports centre' and 'Emergencies' sections of the website.

We receive a lot of requests for detailed information from students, but regret that because of time constraints we are unable to reply to such queries.

A considerable amount of information about our work and projects is available on this website.

The 'What we do' section contains information on where we work, the methods we employ, and our current projects.

The 'Research and reports centre' contains policy documents and resources on the themes relating to our work and is specifically aimed at sharing information with students and development professionals.

We work with the local communities and start by assessing people's needs; we then design programmes that respond to this.

We also work with local authorities and government to ensure we get full support.

The overwhelming majority of CARE staff come from the countries in which we work, so the staff speak local languages and understand local culture.

Each CARE project has an overall director who will oversee the project from within the country and may also bring in specialists from time to time to provide training - these are likely to be the only people involved with the project who will not be country nationals.

No, CARE is generally well respected by the governments in the countries where we work.

This is because CARE is impartial and has clear and transparent guidelines for operating in each country, including in difficult and dangerous situations.

Also CARE is trusted because nearly all CARE workers come from and live in the country they are working in.

No. CARE International, and a number of other charities, have recently been subject to a small number of email 'phishing' attempts, aimed at obtaining the bank details, and other sensitive information, from the recipient.

The emails claim to be from our Chief Executive and propose a lucrative job offer.

CARE International does not recruit any staff members in this manner and such emails are to be treated as fraudulent.

If you receive any emails of this nature please do not register any details with the sender and either delete the email or forward it to us by completing our contact form.

Along with all other organisations who are victims of this new phenomena in digital fraud, we cannot guarantee such emails will not recur.

Thank you for not replying to these emails.

Supporter FAQs


Please note the point at which you are experiencing a problem and the error message you are receiving and contact us.

We can help resolve the problem or if you prefer you can donate over the phone using your card.

Yes, you can call us on 020 7394 9322 to make a donation or set up a Direct Debit.

Alternatively you can send cheques or postal orders made payable to CARE International UK to Donor Services, CARE International UK, FREEPOST LON15656, SE1 0YW.

We do not advise sending cash in the post.

Yes, please see our CAF cards and vouchers page.

Alternatively you can call us on 020 7394 9322 to make a CAF donation or you can send CAF cheques made payable to CARE International UK, FREEPOST LON15656, SE1 0YW.

 

CARE doesn’t run a child sponsorship scheme, our projects try to improve the conditions of whole communities, including children and adults.

We don’t want to single out individual children which could cause inequality and tensions between them and their peers.

It would also cost us a considerable amount to keep donors up to date with information from the child.

Instead you might like to sign up to a regular gift, which will help whole communities.

There are lots of ways – from entering a team in a challenge event, to featuring a donation banner when we have an emergency appeal, or setting up a payroll giving scheme.

Visit our corporate partnerships pages for more information.

CARE welcomes individual fundraising efforts and can give you advice on how to make your event a success.

You can even set up your own web page for your friends to sponsor you online!

Please look at the 'How you can help section' on the website for ideas and tips or contact us for more information.

There are many ways that you can get involved with CARE, from entering a marathon to trekking through Egypt, to climbing the Three Peaks.

Look at the CARE Challenge website section for different ways you can get involved.

Please contact us, making sure you tell us the name, address and postcode we currently have so that we can find your details and update them.

Please contact us, making sure you tell us your name, address and postcode so that we can find your details and update them.

Please contact us, remembering to give the exact email address we currently have.

Our eBulletin is sent out once each month.

If you signed up more than a month ago and have not received an ebulletin yet, you may need to add our email address to your address book, or safe senders list.

If you have already done this, please contact us – remembering to include your email address so we can look into the problem.

CARE no longer accepts donated goods as experience has shown that this is usually not cost effective, creates logistical difficulties and often is not the most relevant way to meet local needs.

Wherever possible, CARE buys goods as close as possible to where they are needed in order to save costs in storage and transportation.This also helps build up the businesses of local suppliers.

If you would like to help, we ask you to send a cash donation, which can then be used to purchase what is most needed in the region concerned.

If you wish to give money to a particular emergency, you can select this option when you donate. Donate online.

We sometimes get requests from people who would like to visit CARE projects, maybe while they are travelling or on holiday in the region.

However, our field staff have busy schedules working on their projects.

If asked to host a visit they are often too polite to refuse, but this will distract them from more urgent activities that ultimately will affect the impact and cost-effectiveness of our work in fighting poverty.

For this reason CARE International UK does not ask project staff to receive visitors except as part of an organised visit that fits in with the project activities.

One of the most cost effective ways we have of recruiting new supporters is by talking to people face to face - either on the street or at their door.

CARE works with fundraising agencies called 'Gift', 'Dialogue Direct UK' and 'Home' who undertake this work for us.

All members of the fundraising team wear clothing bearing the CARE logo and carry ID badges.

They also carry a letter from CARE stating that they are paid to recruit new supporters on our behalf and a copy of the professional fundraising code of conduct to which they must adhere.

The recruiters do not accept cash or cheques, and those who are interested in supporting us are invited to give via Direct Debit.

The fundraisers themselves do not get paid on a commission basis but are paid a salary. This ensures that those recruiting on behalf of CARE focus on the quality of their work rather than on the quantity recruited.

Please feel free to contact us if you have any further questions about our fundraising.

Yes CARE is a member of the FRSB, you can view our fundraising promise and our complaints procedure here.

You can write to Donor Services, CARE International, 9th Floor, 89 Albert Embankment, London, SE1 7TP and we promise to respond to your complaint within 14 days of receiving your complaint.

If you are not satisfied with our response you may want to take your complaint to the Fundraising Standards Board

Working for CARE FAQs


Volunteers are an important part of our work in the UK. All volunteer and paid positions are advertised on this website and in the national press.

Please do not send speculative CVs.

Note that we do not send volunteers overseas – the main organisation in this field is VSO (Voluntary Service Overseas).

See its website at www.vso.org.uk

CARE International UK advertises vacancies in the 'Jobs' section of the website, and through BOND (British Overseas NGOs for Development).

We also advertise in the Guardian or Evening Standard newspapers.

If you meet the requirements for any position, we would welcome an application from you.

The majority of staff we employ overseas are local staff. This utilises the skills and knowledge of local people, and helps to build the capacity of local organisations.

We do recruit some specialised staff from the UK to work overseas but applicants are required to meet a fairly stringent specification.

These vacancies will be advertised on our website and through BOND.

We are often approached by candidates with overseas experience in fields that are not directly relevant to the kind of work we do overseas.

These include backgrounds in teaching, law, sales and marketing, IT and academic research.

We are unable to use the services of such applicants. CARE does not send students or volunteers overseas to gain work experience.

Nor do we have training programmes and do not provide financial support to students.

Because we receive large number of enquiries and unsolicited applications for possible positions overseas, we regret that we are unable to invite applicants to visit us in order to discuss possible career opportunities.

  • First or second level degree and/or equivalent professional qualification in a field of study pertinent to CARE's programmes.
  • Approximately three years’ relevant professional overseas experience, educational visits and academic research in a developing country, preferably with a similar organisation to CARE.
  • A proven ability to live and work with different cultures and to take extensive and difficult field travels in sometimes remote and extreme climatic areas.
  • English-speaking ability and a fluency in at least one other language, particularly the language (European or local) spoken in the country where you are hoping to work.
  • A reasonable standard of computer literacy is expected.

It is difficult to obtain the required experience without being given the opportunity to work overseas. We suggest that you contact the following organisations:

  • World Service Enquiry
  • Voluntary Service Overseas
  • The Institute for International Cooperation and Development (IICD)
  • Skillshare International

For general information on careers in International Development, see the 'Working in International Development' section of the University of Sussex's website.

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Who we are

About CARE International

We fight poverty and injustice in more than 80 countries around the world to help the world’s poorest people find routes out of poverty. We also delivers emergency aid to survivors of war and natural disasters, and help people rebuild their lives in the aftermath.

Learn more about what we do.



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