Text-to-donate terms and conditions

Giving a single gift?

We offer text-to-donate as a way to make quick easy donations to CARE International via your mobile phone.

Currently we have the following appeals live:

East Africa Crisis Appeal

Text CRISIS to 70755 to give a single gift of £10. Your donation will help save lives and provide urgent food and water supplies to the millions of children and their families on the brink of starvation.

CARE International UK is a member of the Disasters Emergency Committee, which brings together 13 leading UK aid charities in times of crisis.

Texts cost £10 + your standard network rate. CARE will receive 100% of your donation. By texting you consent to future telephone and SMS contact from CARE, but if you want to opt-out just send END to 70755. Please see below for our general terms and conditions.

Dana TV Appeal

You can give a single gift of £5 via your mobile phone, which could help a refugee family in desperate need this winter. Just text…

CARE to 82010, 83010 or 84010

DANA to 70007, 70025 or 70755

By texting you consent to future contact from CARE, but if you want to opt-out just send END to 70099. Please see below for our general terms and conditions.

CARE Package appeal

You can give a single gift of £5 by texting CARE to either 70025, 82727 or 88008. Your gift could help send a CARE package to a family in need. By texting you consent to future contact from CARE, but if you want to opt-out just send NOINFO to 70111. Please see below for our general terms and conditions.

Giving monthly by text?

Thank you if you have chosen to give a monthly gift of £3, £4 or £5 through your mobile. Once you have replied to activate your subscription, gifts will be taken from your mobile bill each month. CARE will send a monthly reminder text and you can choose to skip that month's payment within 24 hours of receiving the reminder. To do this, text SKIP to the number provided in the reminder text. You can stop your monthly £3, £4 or £5 donation at any time by texting STOP to the same number, or please call Supporter Care on 020 7091 6100. Viewing online content may incur data charges with some mobile contracts. Texting SKIP or STOP will be charged at your network's standard rate.

General terms and conditions

The donation will be added to your next phone bill, plus your standard network text charge. 100% of your donation will go to CARE. Please note that you cannot donate using this service from a Channel Islands or Isle of Man mobile or from outside of the UK.

Texted in error?

Charities sometime use the same keywords such as 'WATER' at different times so it's important to check the number and keyword before you send the text.

If you intended to donate to CARE but the keyword or short code you texted are invalid you may still be charged your standard network message charge. CARE will not receive the donation unless you use the correct keyword and number.

If you have texted CARE by mistake you may still be charged if the keyword is active. You will know the keyword is active if you receive a text from CARE to confirm the donation. In this instance, to claim a refund, please contact your network directly. If your network will not refund the donation you can contact CARE. However, we will not be able to make the refund until the payment has cleared our account, which may take over 90 days.

Permission to use the phone

All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian's permission to send a text donation to CARE.

Communications

CARE might contact you by text occasionally with updates or appeals. If you would like to opt out of any future text messages from CARE, please text END to 70099. This will be charged at your network's standard message charge (based on your service provider's rates).

You can also opt out of receiving future communications from CARE:

Data protection

Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where:

  • such transfer is a necessary part of our activities, or
  • we are required to do so by operation of law.

You have a right under the Data Protection Act 1998 to obtain information from us. If you have any queries concerning this right, please contact Supporter Care, CARE International, 89 Albert Embankment, London SE1 7TP.

You can find out more about our privacy policy here