Text-to-donate terms and conditions
Text-to-donate is a quick and easy way to donate to CARE International via your mobile phone.
Currently we have the following appeal live:
Ukraine Emergency Appeal
Right now, lives are at stake as people flee violence in Ukraine. CARE is working with partners in Ukraine and neighbouring countries to provide food, water and more. A donation today could provide a lifeline to families who have already lost so much.
If you received a text message from us about this appeal, just reply with the word HELP to give £5 now!
Texts cost £5 plus your standard network rate and CARE will receive 100% of your donation. UK mobiles 16+ only. Get bill payer's permission. By texting you consent to future telephone and SMS marketing contact from CARE. To opt-out just text END to 70099. Please see below for our general T&Cs.
General Terms and Conditions
Your donation, plus your standard network rate charge, will be added to your next phone bill or taken from your pay-as-you-go credit. 100% of all donations go to CARE International. Please note that you cannot donate using this service from a Channel Islands or Isle of Man mobile or from outside of the UK.
Texted by mistake?
Charities sometime use the same keywords such as ‘WATER’ at different times so it’s important to check the five digit shortcode number that you’re texting to and the keyword before you hit the send button on your phone.
If your intention was to donate to CARE International, but the shortcode or keyword you texted is invalid you may still be charged your standard network rate. CARE will not receive 100% of the donation unless you use the correct shortcode and keyword combination.
If you’ve texted to donate to CARE by mistake you may still be charged if the shortcode and keyword combination is active. You will know if it’s active if you receive a text back from CARE to confirm the donation. In this instance, you can claim a refund by contacting your mobile network provider directly. If your network will not refund the donation please do contact us. However, we will not be able to make the refund until the text donation has cleared in our account, which could take over 90 days.
Permission to use the phone
If you are not the bill payer you must obtain permission from the actual bill payer before texting to donate. If you are under 16 years old, you must also have your parent or guardian’s permission to donate via text to CARE.
Communications from CARE
CARE International may occasionally contact you via SMS with updates or emergency appeals. To opt-out completely of any future SMS communications just text END to 70099. You will be charged your standard network rate.
You can also opt-out of receiving future communications from CARE by doing one of the following:
- Contacting our Supporter Care Team on firstname.lastname@example.org or calling 0207 091 6100
- Visiting the Fundraising Preference Service website