CARE International UK provides IT services to support approximately 700 staff in 13 European, Middle East and North African country offices (English is the transactional language). CARE migrated our email function across this region to Office 365 (O365) in 2017 and we have been expanding the use of the business productivity suite to include many of the Apps such as Teams, OneDrive, SharePoint Online, OneNote, Forms, Flow, Power BI, Planner and PowerApps along with improved communication via Skype for Business, Zoom and unified communications.
The role will be to train to provide support in the full range of IT computer problems, installing and configuring systems, diagnose hardware/software faults and solve technical application issues either in person or via remote connections.
The role requires you to be willing to learn a wide range of O365, application and network skills in order to deliver a first-class support service and ensure IT support runs within agreed Service Level Agreements.