This role is dynamic and challenging, offering a chance to leverage your technical expertise in a way that makes a real difference. You'll be at the forefront of our IT ServiceDesk, ensuring seamless and efficient use of O365 across the organisation.
It’s an excellent move for your career development. You’ll have the opportunity to work with a diverse team, solve complex problems, and contribute to impactful projects. The role is crucial for CARE International UK's mission, as your work will directly support our efforts to tackle global poverty and social injustice. Your contributions will help ensure that our systems are robust, our staff empowered, and our operations running smoothly.
If you’re passionate about technology and looking to take your career to the next level while making a meaningful impact, this is the role for you!
About you
The candidate should possess a strong technical background with extensive hands-on experience in managing and supporting Office 365 environments. They should be proficient in troubleshooting and resolving issues related to Office 365 applications, including Exchange, SharePoint, Active Directory, Teams and the use of an IT Ticketing System. Additionally, familiarity with hardware support and the ability to manage and maintain Windows operating systems is crucial.
We are also looking for someone with excellent communication skills, both written and verbal, as they will need to interact with various stakeholders and provide clear, concise support. A proactive approach to problem-solving and the ability to work independently and as part of a team are also essential qualities for this role.
About the role
The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install and configure computer systems, diagnose hardware/software faults and solve technical application problems, either in person or via remote connections.
The role requires wide range of O365, systems and network skill set to deliver a first-class support service and ensure IT Support runs within agreed Service Level Agreements (SLAs).
The main areas of responsibility will be:
- O365 Apps
- SharePoint and Teams administration and support
- Azure and Active Directory maintenance
- Service Desk and General IT support
- Cyber awareness and action
- Documentation and Governance
- Automated deployment of software applications, security patch management and end-point configuration.
- Business system implementations